Microsoft Dynamics 365 Virtual Agent for Customer Service
Enable your customer service teams to easily identify and automate common technical support issues using smart chatbots, without having to write a single line of code.
Reduce costs by allowing customer service specialists to create and update chatbots that will chat with your customers and employees. Enhance productivity with AI-generated insights to help them identify and automate customer support issues previously undetected or more difficult to resolve.
Quickly and easily create virtual agents
Build powerful chatbots without developers or data scientists, using a guided graphical interface that requires no programming.
Proactively improve customer satisfaction
Take informed actions and improve the customer service experience with “out of the box” information.
Let virtual agents spring into action
Integrate Power Virtual Agents with the products and services you use every day through hundreds of pre-built connectors.