The quality of our services is our differentiator

We integrate and automate your business processes, and provide you with tools that will allow you to analyze the performance of your business anytime.

The services offered by GCG are aimed at establishing a long-term relationship and a quick return on investment. That is why we offer different types of services before, during, and after the implementation of a project through an experienced team of consultants focused on different areas.

Consultancy

Support

Implementation methodology

Methodology

CONSULTANCY

We have a team of consultants who participate in the presale stage and are responsible for carrying out the implementation of the solution. Not only do they have an excellent service attitude, but they also understand the importance of complying with the activities of the work plan on time. Once the implementation is complete, we continue to support our customers through different optional services to ensures that the solution is stable and operating efficiently.

GCG is a Microsoft Gold Partner and since our foundation in 1985, we have focused on marketing and implementing business solutions. This guarantees that GCG consultants have the highest levels of certification, knowledge, and experience to implement the applications we offer in the shortest time and lowest cost possible. Our world-class consulting team includes specialists in various industries and know how to guide and advise companies wishing to operate with a new ERP and/or CRM.

The main services we offer include:

Project management
Our Project Managers are a key component of the success of any of the projects where we participate. They are responsible for planning and monitoring the different phases and tasks that are executed throughout the entire implementation process.
Release
In every project we participate in, we offer on-site support and advice to our customers. We normally offer it for a month so that we can ensure that all closing processes are executed correctly. This allows users to adopt the system and ensures that they get a good experience during the first weeks of operation.

Implementation
Embraces different consulting services that include installation, training, analysis, design, construction, operation, and release of the project. Our support is backed by the Microsoft Dynamics® Sure Step methodology described below
Training and installation
Training is very important to us. We develop a detailed training plan that includes sites, dates, times, and attendees for each session. Once we deliver the training sessions, we install the applications that are going to be used so that our customers can practice what they have learned during the training sessions.

SOS – SOLUTION OPTIMIZATION SERVICES

At GCG we have incorporated several practices that are innovative and that are related to how we provide our support services. They are not only designed for the customers to keep the systems running, but also to help them optimize the way they are being used. This is one of the most important elements to ensure a high level of satisfaction of our customers year after year.

It includes the following services:

Operation support via telephone, remote or on-site
Technical assistance and database support
Advice on the functionality of the operation

Migration services to new versions
Development services

There are three different mechanisms that we use to support and advise our customers who contract a maintenance service

TELEPHONE

Operational and technical support to resolve any doubt or incident that may arise

REMOTE

Remote connection to our customers’ systems to have the same view of the person requesting support.

ON-SITE

For more complex cases and whenever necessary, we assign Technical Support staff to provide the service at the client’s facilities.

IMPLEMENTATION METHODOLOGY

A critical component to the success of an ERP or CRM implementation involves drawing up a detailed plan and ensuring good execution. For the same reason, the use of a proven methodology tool becomes a key factor.

Diagnosis

We identify the main requirements of the project and define the scope

This is the initial phase of the project. During this stage, we study the way the business operates through interviews with directors and key users. The objective is to get acquainted with the main business processes and validate that the solution we offer is adequate to cover the main information requirements. If so, we create and present a prototype so that there is a clear vision of the components that will make up the integral solution. In turn, we generate a solution proposal that details the scope of the project and an estimated cost of the licenses and services that will be required

Analysis

We define the what, how, and when which allows our clients to know the details of how the implementation will be carried out

During the analysis phase, we go much deeper than the high-level analysis performed in the diagnostic phase. At the end of this phase, the solution is documented and outlined, including the time, goals, deliverables, cost, effort, and tasks that must be executed to implement the solution. Although deliveries may vary according to the size and type of the project, we generally prepare the following documents: Work Plan, Change Control Plan, Communications Plan, Training Plan, Functional Requirements, Fit Gap Analysis, Test Plan, Required Infrastructure Plan, and Data Migration Plan

Design

We define how the system will be configured to meet the particular information needs identified during the Analysis stage.

Based on the deliverables generated during the Analysis stage, in this phase, the solution design is built including the general functionality, the specifications of the particular adaptations required, how the applications should be configured, what interfaces should be built, additional applications that might need to be developed and the data migration model to be used.

Construction

We configure the system based on the previously elaborated design. We develop adaptations, migrate data, and test to ensure that everything is operating according to the plan

The main objective is to configure the applications to be used and to develop and test any adaptation and / or interface with some other system that will be needed. On the other hand, we migrate the catalogs and data that will be the basis for the operation of the new system.

The main deliverables of this stage include the configuration of the test environment, test script development, generation of layouts, adaptations, reports, pre-printed formats, interfaces, and any other special requirements that may exist. Before the formal handover, we conduct rigorous quality tests to ensure that everything is operating properly and that pre-drawn design specifications are being met.

Implementation

Commissioning of the new system

The main objective of this stage is that the system is operating in line with the information that users process every day. This includes preparing and training key users in the use of the applications that correspond to each one, conducting unit and comprehensive tests of the entire system, completing the production environment configuration, and loading catalogs and initial balances.

Operation