Public sector

One of the great challenges of any public administration is to provide prompt and quality attention to the requests of citizens.

Challenges

Government agencies and entities at all levels have placed special emphasis on improving the care provided to citizens, seeking to reverse the most common problem: inflexible organizational structure, insufficient response capacity; few communication channels, and ineffective or obsolete systems. In this effort, it has been necessary to assume the digital transformation within the organizations and work hard with public workers in each phase of the change processes.

Solution

Our solution allows agencies to control requests and procedures, keeping a history of the activities that are carried out during the life cycle of the request, from its submission and until its resolution. Offers real-time information on the status of each of the requests, delays, and the number of requests entered per day, per month, among other key indicators for the government entity. Provides different communication channels to bring the government closer to citizens (via the web, mobile devices), which results in the creation of bonds of trust and loyalty. Improve your image before citizens, staying close to them.

Solution features

MONITORING

Check operations, view key performance indicators

FLEXIBILITY

Ability to integrate with external web portals and other systems

AGILITY

Reduce response time to requests and requirements

EFFICIENCY

Optimize the flow of information, improving communication between areas

Benefits

Easy access to information
Standardized management process within the institutions
Single point of information input and query

Reduce response time to requests
A centralized database, available at any time
Generation of digital files