Microsoft Dynamics 365 Customer Service Insights
Take informed actions and improve the customer service experience with “out of the box” information.
Make better decisions and proactively improve customer satisfaction with AI-generated insights. Measure performance over time across channels, identify growth areas and improve productivity with innovative AI features and capabilities.
Increase customer satisfaction
Build loyalty by addressing problems before they affect more customers.
Increase operational efficiency
Monitor the volume and issues of incoming support cases to optimize agent productivity.
Get a holistic perspective
Discover and share critical information with interactive charts and filters.
Work with a holistic perspective on the factors that drive the Customer Satisfaction Score (CSAT) and use Al Insights to implement data-driven improvements.
Optimize operations using information gleaned from case resolution, pending case trends, and historical comparisons to assess agent performance and business impact.
Examine your customer engagement patterns, agent performance, and customer service operations on dashboards with built-in AI, business intelligence, and machine learning capabilities.