With the assistance of the Mexican company GCG González Cortina Glender y Cía, a Microsoft business partner in the region, VZComm received cloud-based technologies, carrying out a digital transformation that favors the execution of internal procedures and that finally also impacts its clients in a positive way, counting on services and solutions together that strengthen their management.
With the implementation of Dynamics 365, they have been able to strengthen their sales cycle by improving order management, in addition to resolving operational issues, using the intelligence of the solution to automate their processes, maximizing the performance of sales through CRM (Customer Relationship Management), thus managing to compete thanks to a faster, smarter and more personalized execution of their strategy. With Dynamics 365 the commitment to customer service became more natural, reflected in the positive feedback they have received from their customers, increased productivity of the work team, as well as the increase in total sales of more than 12% per year.
Gerardo Zorrilla, CFO of VZComm adds: “Previously we invested more than 20 hours a week to build reports, today with the implementation of Dynamics 365 the reports are done automatically and online”.
In turn, with PowerBI they have managed to provide decision makers and their customers, through their web portal and through interactive dashboards, with strategic information on their sales, obtaining greater visibility in real time of the status of their orders and imports, in addition to providing self-service tools, which has been a determining factor in being chosen by their customers, who distinguish VZComm from its competitors.
“The implementation of these solutions has helped our entire management; we document everything digitally, from the moment of a sales opportunity, to our core, our Just in Time business model, on which precise control of the status of orders is indispensable, and we depend on it. Gerardo Zorrilla, Chief Financial Officer of VZComm
This technological investment has positioned VZComm as a highly competent company, which is constantly growing to undertake new challenges and expectations, being one of the forerunners in its field, synthesizing its innovation in time optimization, better planning and the right balance between price and quality, in addition to a cloud-based security and prevention, which has been a determining factor in being chosen by its customers.